Skip to content
  • Home
  • Services
    • Audit & Attest
      • Financial Statement Audits
      • Employee Benefit Plans
      • Attestation Engagements
      • Compilations & Review
      • SOC
      • Agreed-Upon Procedures
    • Advisory
      • Transaction Advisory Services
      • Cybersecurity, Technology Risk, Privacy
      • High Net Worth Services
      • Forensic Services
      • Litigation Services
      • Management Consulting
      • Technology Services
      • Valuation Services
    • Business & Tax
      • Corporate Income Tax
      • Individual Income Tax
      • International Tax
      • State and Local Tax Compliance and Tax Minimization Services
      • Tax Planning
    • T&C Family Office Group
  • Industries
    • Car Wash
    • Construction & Real Estate
    • Government
    • Healthcare
    • Manufacturing & Distribution
    • Nonprofit Organizations
    • Privately-held Companies
    • Professional Services
    • Technology
  • Firm
    • Overview
    • Our People
    • Our Community
    • Templeton Group
      • PracticePro 365
      • T&C Family Office Group
      • Templeton Investigative Services
  • Careers
    • Experienced
    • Students
    • Benefits
  • Pay My Bill
Menu
  • Home
  • Services
    • Audit & Attest
      • Financial Statement Audits
      • Employee Benefit Plans
      • Attestation Engagements
      • Compilations & Review
      • SOC
      • Agreed-Upon Procedures
    • Advisory
      • Transaction Advisory Services
      • Cybersecurity, Technology Risk, Privacy
      • High Net Worth Services
      • Forensic Services
      • Litigation Services
      • Management Consulting
      • Technology Services
      • Valuation Services
    • Business & Tax
      • Corporate Income Tax
      • Individual Income Tax
      • International Tax
      • State and Local Tax Compliance and Tax Minimization Services
      • Tax Planning
    • T&C Family Office Group
  • Industries
    • Car Wash
    • Construction & Real Estate
    • Government
    • Healthcare
    • Manufacturing & Distribution
    • Nonprofit Organizations
    • Privately-held Companies
    • Professional Services
    • Technology
  • Firm
    • Overview
    • Our People
    • Our Community
    • Templeton Group
      • PracticePro 365
      • T&C Family Office Group
      • Templeton Investigative Services
  • Careers
    • Experienced
    • Students
    • Benefits
  • Pay My Bill
CONTACT US

Top 10 Lessons Learned: A CPA Firm

  • Blog, Business Consulting & Corporate Compliance, Privately Held Companies, Professional Services

Home » Top 10 Lessons Learned: A CPA Firm

Templeton & Company, a 50-person CPA firm headquartered in South Florida, implemented Microsoft Dynamics CRM in 2002.  Although the company has a subsidiary firm, Templeton Solutions, which a Microsoft Dynamics Partner, the accounting practice still dealt with its own struggles and challenges in rolling out the solution firm-wide.  Here are their lessons learned:

  1. Tightly integrated process/people/technology.  With your business processes and workflow outlined and mapped out, it will enable your firm to easily address and visualize how it should be automated in the system.  Many companies who do not have this mapped out run into the pitfalls of trying to have the technology guide how they run their business. It should be the other way around, otherwise, it’s just a waste of resources.
  2. Define your goals. What is your picture of success?  Do you want to have a one-firm approach to clients and prospects?   Having measurable goals in-place from the outset will help you better gauge whether or not your implementation is “worth it.”
  3. Establish the team. The team should be comprised of members of the marketing team, IT group the leadership team as well as other users – maybe even from other offices so you can garner a true cross-section of your firm.
  4. Manage Expectations: Tell the story as to why this is a tool that will benefit all users and plan to show them how.  Communicate effectively and routinely
  5. Promote from within.  Think about the communications train and each stop along the way.  Talk about the process that the firm will go through, that the firm is going through, and what the end result will look like.  Don’t assume everyone knows what’s going on.
  6. Identify “WIIFM” What’s in it for me across the entire firm.  If you are expecting people to shift gears as far as how they work and operate and get them out of their comfort zone, be sure to back it up by explaining what the firm will accomplish with their participation.
  7. Quick wins are important.  Roll CRM out in phases, and don’t make the common mistake of biting off more than you can chew at any given time.
  8. Meet face-to-face consistently. Gather the pre-determined team and set  up weekly or bi-monthly meetings.  Be open to feedback during the meetings
  9. Measures of accountability.  Define what will motivate your team to use it whether it be compensation, peer pressure, or the new firm standard. Stick to it!
  10. People need single source for all their needs and questions.  Have a sort of ombudsman who has the soft skills where staff will feel comfortable addressing concerns to him or her, but also have the technical knowledge and authority to make sure that the message is heard from the technical and pre-established internal CRM team.

Categories
  • Agribusiness
  • Assurance, Advisory & Review
  • Blog
  • Business Consulting & Corporate Compliance
  • Current Opportunities
  • Employee Benefit Plans / 401(k)
  • Healthcare
  • High Net Worth Individuals
  • Manufacturing & Distribution
  • Newsletter Articles
  • Newsletters
  • Nonprofit
  • Press Releases
  • Privately Held Companies
  • Professional Services
  • Real Estate & Construction
  • Retail
  • Specialty Tax Services
  • T&C Family Office Group
  • Tax Planning & Compliance
  • Technology
  • Uncategorized
  • Valuation Services

SHARE THIS ON:

RELATED POSTS

SECURE 2.0 Act: What Is It and What Do You Need to Know About It?

What is it? The SECURE 2.0 Act went into law December 23, 2022, as part of the Consolidated Appropriations Act.  It is expected to reshape

Read More »

GASB Statement No. 101, Compensated Absences

In June 2022, the Governmental Accounting Standards Board (GASB) issued GASB Statement No. 101, Compensated Absences (GASBS 101 or Statement). The Statement updates the accounting

Read More »

A Closer Look at IRC Section 1031 Exchanges

By John Chenoweth, CPA What is an IRC Section 1031 Exchange? An IRC Sec. 1031 like-kind exchange is an effective method for investors to defer

Read More »

Contact Us

WEST PALM BEACH
Esperante Building
222 Lakeview Avenue
Suite 1200
West Palm Beach, FL 33401
(561) 798-9988
Fax: (561) 798-4053

FORT LAUDERDALE
The Main
201 East Las Olas Boulevard
Suite 1650
Fort Lauderdale, FL 33301
(954) 333-0001
Fax: (954) 765-0719

Twitter Facebook Instagram Youtube Linkedin
© 2023 Templeton & Company. All Rights Reserved. Website by Weber & Co.
Services
  • Audit & Attest
  • Advisory
  • Business & Tax
  • T&C Family Office Group
  • Pay My Bill
  • Audit & Attest
  • Advisory
  • Business & Tax
  • T&C Family Office Group
  • Pay My Bill
Industries
  • Car Wash
  • Construction & Real Estate
  • Government
  • Healthcare
  • Manufacturing & Distribution
  • Nonprofit Organizations
  • Privately-held Companies
  • Professional Services
  • Technology
  • Car Wash
  • Construction & Real Estate
  • Government
  • Healthcare
  • Manufacturing & Distribution
  • Nonprofit Organizations
  • Privately-held Companies
  • Professional Services
  • Technology
Firm
  • Overview
  • Our People
  • Our Community
  • Templeton Group
  • Overview
  • Our People
  • Our Community
  • Templeton Group
Careers
  • Experienced
  • Students
  • Benefits
  • Experienced
  • Students
  • Benefits
Cleantalk Pixel